Ticket #: 101234586
|Opened: 7/27/10 11:32 PM |
Last Updated: 8/24/10 7:22 AM
Is this an initial install? Yes
Does the device show up in the Apple System Profiler (Mac) or the Device Manager (PC)? No
file compatibility issue
||Posted: July 27, 2010 @ 11:32 PM
With Windows Backup Utility, on restoring file (backed up from separate LaCie Ethernet Disk) receive message: "Warning: The target file system does not support some [sic] the features of the original file system. Some data may not be restored as a result."
Following through with restore causes restored file to display "Attributes" toggle on the first page as earlier versions of Windows file system.
Needed to download newest version of LaCie Network Assistant to get drive running, but did not reformat drive.
Drive is not found in Windows Device Manager due is network drive LAN attached.
||Posted: July 29, 2010 @ 12:21 AM
Good morning Bob,
Would you please click here to get the last version of LaCie Network Assistant.
Thanks, and please let me know your results.
||Posted: July 29, 2010 @ 7:43 AM
If this thread gets posted somewhere, please remove my e-mail address.
Otherwise, click where?
The only clickable element I see is the "RATE" button, which we are far from needing.
I already downloaded the most recent version of LaCie Network Assistant in order to get the drive up and running in the first place.
I looked it up again after submitting this issue while I was double checking to make sure I had current software.
It appears the bottom line is that the refurbished (by LaCie) 2T LaCie Quadra 2D Network drive's file system does not present itself to Windows Backup in the same manner as my 1T LaCie Ethernet Disk which I was hoping to replace.
In any case, if the following file (found on my own) is not the one you are referring to, please redirect me.
||Posted: July 30, 2010 @ 4:27 AM
Thanks a lot for your patience so far, as I can see you need to contact Microsoft tech support regarding that error message.
Also you download the latest version of the LaCie network assistant from HERE.
Please Bob, do not hesitate to contact us for any further help.
||Posted: July 30, 2010 @ 7:15 AM
Thank you for the link, LaCie Network Assistant 1.4.3 Win is in fact the version I am already running.
Are you telling me that this is not a known issue, and that the drive has been tested to be fully compatible with Windows XP Pro SP3, plus the file structure should be fully compatible with what is coming off my LaCie Ethernet Disk, and that I should be able to replace my LaCie Ethernet Disk with this refurbished LaCie Quadra 2D Network drive?
And the only problem is with my operating system and/or Microsoft backup utility?
||Posted: July 31, 2010 @ 1:11 AM
Mainly the drive is compatible with Windows Xp, also I suggested that you contact Microsoft because it has something to do with the backup utility.
Thanks a lot,
||Posted: August 21, 2010 @ 7:04 PM
Dear LaCie Customer,
We’re sorry that you had issues with your LaCie product, and wanted to follow up with you. Has your issue with your product been resolved? If so, please take a moment to check the “My question has been answered” box and click the “Add Reply” button.
If your issue has not been resolved, please reply to your ticket so we can further assist you. Unless you post a response, your ticket will automatically close in one week. Don’t forget that you may be able to find an answer to your question by exploring the LaCie Knowledge Base as well as our comprehensive Troubleshooting area. To learn more, simply visit your product’s page on lacie.com, and click on the “Support” tab.
Thanks for choosing LaCie!
LaCie Technical Support Team
||Posted: August 21, 2010 @ 10:49
Hi Tec : ) <p>
Apparently the issue is not resolvable. </p><p>
Since your last reply, I purchased a new 2TB LaCie Network Space 2 KUA hoping that it would be fully compatible with my existing 1T LaCie Ethernet Disk, in the same manner as are my 4 LaCie 1TB Hard Disk Design by Neil Poulton USB, FW400 & eSATA drives (connected to my laptop via FW400 and working correctly), but the new drive was also incompatible with the Windows XP Pro file system (and my 1T LaCie Ethernet Disk) in the exact same way as the 2T LaCie Quadra 2D Network drive--which was the subject of this support ticket. </p><p>
I sent the new unit back to LaCie for a refund, but I am stuck with the Quadra due to the fact I already spent three days getting a 1/2 terabyte backup file onto it, before finding out about the incompatibility issue. </p><p>
I will hold onto the Quadra and use it as a temporary off-load point for future major backups while waiting for the happy day when other LaCie drives which are quieter, lighter, and with a smaller footprint than my 1T LaCie Ethernet Disk become available. </p><p>
So you see, I cannot in good conscience click the (Close) toggle. </p><p>
BTW: In an attempt to get this file to break paragraphs correctly after uploading to the LaCie service ticket page, I am embedding some html tags and hope they don't cause a problem. </p><p />
||Posted: August 21, 2010 @ 11:01
Hi Tec : )
Well, the html tags didn't help, but don't worry about auto closing this ticket.
I have kept very precise copies of every post, so I can publish them elsewhere.
||Posted: August 22, 2010 @ 1:29 AM
Thanks for your response, mainly the drive is compatible with your Windows XP.
To use the Windows Client Backup and Recovery program included with the Ethernet Disk, an update is required.
CLICK HERE to download the new Vista version of the program.
A program called the "iSCSI initiator" is also required, and may not be installed on all systems. This is available for Vista from Microsoft's website.
NOTE: This software does not work on 64 bit versions of Windows Vista.
Please Bob, let me know the results.
||Posted: August 22, 2010 @ 8:52 AM
No thank you.
I prefer using the Windows XP Pro native Backup Utility included with the Windows XP Pro operating system itself, not Vista, not 64 bit, no SCSI drives involved, just standard old timey, run of the mill, out of the box Windows XP Pro, and of course not just merely "Windows XP" (as you mention as mainly compatible) but tried and true stock Windows XP Pro.
My false logic in this matter is in believing that Windows' own backup program will outlast all contenders to the throne, and the 1/2 terabyte of data (for which I have built and maintained continuity over 25 years) will still be intact 30 years from now.
In any case, I have already wasted more time on this than it is worth, plus I stopped acting as a Beta Tester in any given situation more than a dozen years ago, but thanks for trying.
All LaCie needs to do is get the LaCie Poulton Network drives to work exactly like the LaCie Ethernet drives.
Should be simple.
Also, somebody at LaCie might like to flatly admit that a compatibility issue exists--if the hoops and hurdles you have suggested for me to navigate have not already done a fine enough job by their own accord of implicitly admitting the fact of incompatibility.
At that time, I will click the toggle for: "My question has been answered. (Close)," but not before.
||Posted: August 23, 2010 @ 2:13 AM
Thanks for your patience so far, you can use one of our backup assistant software, but the drive should work flawlessly with Windows XP Pro native Backup Utility.
If you are facing any difficulties with it I would suggest that you contact Microsoft tech support.
Thanks for your patience Bob, and please accept my apology for the inconvenience caused by this.
Thanks a lot,
||Posted: August 23, 2010 @ 4:23 AM
It should, but it doesn't.
||Posted: August 23, 2010 @ 6:46 AM
Thanks for your patience so far, can you pleas test the drive on another PC and try the same tool with and then get back to me with the results.
Thanks a lot,
||Posted: August 23, 2010 @ 11:46
Same bad behavior exhibited from two (2) other computers with two (2) separate backups of which both are files coming from LaCie Ethernet Disk trying to be restored to LaCie Quadra D2 Network Drive.
images/Error02.gif: Dell Precision M4300 Laptop
images/Error03.gif: Dell 620 (older tower with big Barco monitor)
The Barco monitor can be seen to the left of the color monitoring station shown here:
||Posted: August 24, 2010 @ 5:30 AM
Thanks for contacting LaCie technical support. We have received your request for support, and I am going to forward your case to our Tier 2 department so that you can receive the most personalized support for your individual needs.
||Posted: August 24, 2010 @ 7:22 AM
Man, oh man. Ha, ha, ha, ha. LOL! ROFL!